Frequently Asked Questions (FAQ)

Welcome to the Sonsupply Service FAQ page! We’ve compiled answers to the most commonly asked questions to ensure a smooth shopping experience. If you need further assistance, feel free to contact our support team.

1. General Questions

What is Sonsupply Service?

Sonsupply Service is an online store specializing in beauty devices, makeup, body care products, and accessories. We aim to provide high-quality, innovative, and affordable beauty essentials to enhance your self-care routine.

How do I contact customer support?

You can reach out to our customer support team via:
📧 Email: [Your Support Email]
💬 Live Chat: Available on our website
📞 Phone: [Your Contact Number]

We’re here to assist you with any inquiries regarding orders, products, or general concerns.

2. Orders & Payments

What payment methods do you accept?

We accept a variety of secure payment methods, including:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Other local payment options (if applicable)

Can I modify or cancel my order after placing it?

Orders can only be modified or canceled within 12 hours of placement. After that, they are processed for shipping. Please contact support immediately if you need to make any changes.

Do you offer discounts or promotions?

Yes! We frequently run special promotions, discounts, and exclusive deals. Subscribe to our newsletter and follow us on social media to stay updated.

3. Shipping & Delivery

Where do you ship to?

We offer worldwide shipping to most countries. Shipping availability will be confirmed at checkout based on your location.

How long does shipping take?

Shipping times vary depending on your location:
📦 Standard Shipping: 7-15 business days
🚀 Express Shipping: 3-7 business days

Note: Shipping times may vary due to holidays, customs, or unforeseen delays.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on our website or the courier’s tracking portal.

What should I do if my order is delayed or lost?

If your order hasn’t arrived within the estimated timeframe, please contact our support team for assistance. We will help track your package and resolve the issue as quickly as possible.

4. Returns & Refunds

What is your return policy?

We offer a 30-day return policy on most items. To qualify for a return:
✔ The item must be unused and in its original packaging
✔ You must provide a receipt or proof of purchase

How do I initiate a return?

To start a return, please contact our support team with your order details. We will guide you through the return process.

Do you offer refunds?

Yes, refunds are processed once we receive and inspect the returned item. The refund will be issued to your original payment method within 5-7 business days.

What if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us immediately with photos of the item. We will arrange for a replacement or full refund.

5. Products & Care

Are your beauty products safe for all skin types?

Yes, our beauty devices and skincare products are designed to be safe for most skin types. However, we recommend checking product descriptions and conducting a patch test before full use.

How do I take care of my beauty devices?

To ensure long-lasting performance, follow these care tips:
✔ Clean devices regularly as per the user manual
✔ Store in a dry place when not in use
✔ Avoid water exposure if the device is not waterproof

Are your products cruelty-free?

We strive to offer cruelty-free and ethically sourced products. Check product details for more information on specific brands.

6. Account & Security

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to:
✔ Track orders easily
✔ Save your address for faster checkout
✔ Receive exclusive member discounts

Is my personal information secure?

Yes! We use secure encryption and data protection measures to keep your information safe. We do not store payment details, and all transactions are processed securely.

Still Have Questions?

If you need further assistance, please don’t hesitate to contact us. Our team is happy to help!

📧 Email: [Your Support Email]
📞 Phone: [Your Contact Number]
💬 Live Chat: Available on our website